Junip updates
Junip updates
junip.co

"Read more" on reviews

 

Improvement

  

Reviews longer than 400 characters will now have a "Read more" button that will show the full review when clicked!

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Updated behaviour on expired review links

 

Improvement

  

Now when a user clicks on an old email with an expired 'Leave a Review' link, we will redirect them to a screen where they can request a new link 🔄

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Updated default email templates

 

Improvement

  

We've updated the look and feel of our default email templates! Some changes you'll notice:

  • Logos will appear slightly bigger at the top of emails
  • New default text on all email templates

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Product review email template

To see the rest of the new templates & make any customizations you want, go to messages > templates!

Star icon improvements

 

Improvement

  
  • You can now find icon shapes to match the look & feel of your brand, with four different options found in the Branding section of Admin (https://admin.juniphq.com/branding). These settings apply everywhere stars live (storefront, forms, review images & emails)
  • Stars now fill to their exact rating as opposed to only being 50% or 100% full
  • On all 2.0 themes, stars load instantly with metafields

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Display API & CDN improvements

 

Improvement

  

We successfully moved our Display API (https://junip.co/docs/api) to a CDN with zero downtime.

Junip's display API is used by developers to create bespoke review displays - moving to a CDN improves our performance platform wide ahead of the busy BFCM & holiday season! 💨

Product Groups: Bundles

 

New

  

You can now create bundles on Junip, sharing reviews from all the component products of a bundle up to the main bundle product.

Bundles are managed in our new Product Groups section of Admin here. Create a bundle takes only a couple of clicks:

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For more details & examples, check out the full help doc here.

Added control on internal notifications

 

Improvement

  

We've added more control over notification settings for users, allowing you to choose to be notified of reviews with specific ratings

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You can manage your notification settings here.

Integration: Wonderment

 

New

  

This integration allows you to trigger review requests in Junip off of delivery data from Wonderment. It also enables you to prompt customers to leave a review directly on your order tracking page after a shipment is delivered - for more information see the Wonderment help docs here, or our feature announcement.

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Unified event & message outbox

 

Improvement

  

Building on our release of Flows, we've combined the "event outbox" (shows when Junip sends an event to an integration) and the "message outbox" (shows when Junip sends an email to customers) into a unified outbox view.

This gives you one place to find information on what's happening with review communication across requests, Campaigns, integrations & transactional flows. The unified outbox can be found here: https://admin.juniphq.com/messages/outbox

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Simple, safe collaboration with support

 

New

  

Sometimes when you're working through a problem with our support team we need to dive into your account to figure out what's going on. To protect the security of your account, the Junip support team does not have this access by default.

It's now simple for anyone on your team to provide us access though to help solve the problem in your team settings here: https://admin.juniphq.com/settings/team

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We recommend then removing support access after the problem has been solved ✨