Junip updates
Junip updates
junip.co

Display API & CDN improvements

 

Improvement

  

We successfully moved our Display API (https://junip.co/docs/api) to a CDN with zero downtime.

Junip's display API is used by developers to create bespoke review displays - moving to a CDN improves our performance platform wide ahead of the busy BFCM & holiday season! 💨

Product Groups: Bundles

 

New

  

You can now create bundles on Junip, sharing reviews from all the component products of a bundle up to the main bundle product.

Bundles are managed in our new Product Groups section of Admin here. Create a bundle takes only a couple of clicks:

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For more details & examples, check out the full help doc here.

Added control on internal notifications

 

Improvement

  

We've added more control over notification settings for users, allowing you to choose to be notified of reviews with specific ratings

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You can manage your notification settings here.

Integration: Wonderment

 

New

  

This integration allows you to trigger review requests in Junip off of delivery data from Wonderment. It also enables you to prompt customers to leave a review directly on your order tracking page after a shipment is delivered - for more information see the Wonderment help docs here, or our feature announcement.

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Unified event & message outbox

 

Improvement

  

Building on our release of Flows, we've combined the "event outbox" (shows when Junip sends an event to an integration) and the "message outbox" (shows when Junip sends an email to customers) into a unified outbox view.

This gives you one place to find information on what's happening with review communication across requests, Campaigns, integrations & transactional flows. The unified outbox can be found here: https://admin.juniphq.com/messages/outbox

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Simple, safe collaboration with support

 

New

  

Sometimes when you're working through a problem with our support team we need to dive into your account to figure out what's going on. To protect the security of your account, the Junip support team does not have this access by default.

It's now simple for anyone on your team to provide us access though to help solve the problem in your team settings here: https://admin.juniphq.com/settings/team

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We recommend then removing support access after the problem has been solved ✨

Display integration: VideoWise

 

Integration

  

Shoppable video platform VideoWise has added the ability to display Junip reviews within product videos. For brands using VideoWise, you can learn more here.

Totals in analytics

 

Improvement

  

We made a minor improvement so you're now able to easily see total reviews submitted for a given timeframe in the analytics section of Junip. You can also see the split between product reviews & store reviews.

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Flows: a new automation engine within Junip

 

New

  

Over the past couple of months, you may have noticed us slowly release Flows - a completely new way to gather reviews & manage new reviews.

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Flows makes it easier to:

  • Request reviews
  • Trigger review requests on delivery information
  • Send new review data everywhere it needs to go

You can read more about how to use Flows here, or hear some of the reasoning behind the update here & what it enables for your brand. Existing accounts have all been migrated over & there is no work required for Flows to work for your team.

If you have any questions don't hesitate to reach out to support@juniphq.com.

Product catalog management

 

Improvement

  

We've shipped the first in a series of updates to the Products section of Junip that will help you better manage your product catalog, product grouping & product information.

The first update in the top righthand side is part of a deeper integration with Shopify that allows us to sync with any updates you make to product identifiers that are already there (GTINs & Brand/Vendor).

The second is a new "Unique Product Identifiers" section that visually shows all the identifiers for each variant & allows you to add MPNs directly within our UI.

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Keeping your Product Catalog up to date ensures Junip can successfully match reviews when syndicating between stores & sharing to Google Shopping.