Junip updates junip.co

Improvement

We made a minor improvement so you're now able to easily see total reviews submitted for a given timeframe in the analytics section of Junip. You can also see the split between product reviews & store reviews.

New

Over the past couple of months, you may have noticed us slowly release Flows - a completely new way to gather reviews & manage new reviews.

Flows makes it easier to:

• Request reviews
• Trigger review requests on delivery information
• Send new review data everywhere it needs to go

You can read more about how to use Flows here, or hear some of the reasoning behind the update here & what it enables for your brand. Existing accounts have all been migrated over & there is no work required for Flows to work for your team.

If you have any questions don't hesitate to reach out to support@juniphq.com.

Improvement

We've shipped the first in a series of updates to the Products section of Junip that will help you better manage your product catalog, product grouping & product information.

The first update in the top righthand side is part of a deeper integration with Shopify that allows us to sync with any updates you make to product identifiers that are already there (GTINs & Brand/Vendor).

The second is a new "Unique Product Identifiers" section that visually shows all the identifiers for each variant & allows you to add MPNs directly within our UI.

Keeping your Product Catalog up to date ensures Junip can successfully match reviews when syndicating between stores & sharing to Google Shopping.

New

Junip is now integrated with Shopify Flow. Using Shopify Flow & Junip, you can create tickets in your help desk, award loyalty points & more all based on review submissions in Junip.

More information here: https://help.junip.co/en/articles/6405748-shopify-flow-guide

Improvement

Junip is constantly searching for ways to decrease our impact on your storefront's speed. We've shipped two updates in this effort:

• removed some animations we had that were causing layout shifts (CLS)
• reduced our initial script size by 50% (43kb -> 23kb)

These improvements are live for all stores & require no work on your end, with more on the way!

Improvement

Most jurisdictions require businesses to include a physical address in emails sent to customers.

With emails sent from Junip, we default to grabbing your physical address from Shopify & previously the only way of editing that information was to change it within Shopify. You're now able to manage your Store Address directly in your store settings section of Junip: https://admin.juniphq.com/settings/store

Note: this is only relevant for emails sent from Junip, not those sent from any of our marketing integrations.

New

We've completely overhauled Custom Questions in Junip with the following updates:

• Unified management: "product traits" now sits under custom questions as "linear scale" alongside multiple choice & short answer
• Product assignment engine: we've added an "all button" as well as other powerful rules to decide which questions apply to which products
• Private custom questions: you can now ask questions that will only ever display internally to your team

Junip's mobile first forms have always been the best way to gather custom questions from your customers, we're thrilled to now be head & shoulders the best way to manage them as well :)

More info here: https://junip.co/blog/custom-questions-2-0/

New

Wiser AI, a product recommendation app for Shopify stores in now integrated with Junip.

This integration allows brands to display their review information from Junip in-line with products in Wiser recommendations & offers. For more information visit the integration listing & help doc! 🙏🏼

New

Checkout Promotions, the leading app to run promotional offers & content in checkout is now integrated with Junip. Checkout Promotions is able to do two things with Junip:

• Display review information in line with Products in upsell offers
• Prompt returning customers to leave a review using Review Links with content offers after completing a purchase

For more information, visit the integration listing here (https://junip.co/integrations/checkout-promotions) & the help doc here (https://help.junip.co/en/articles/6228811-on-site-display-apps) 🎉

Improvement

Junip is now the only major review platform to allow brands on Shopify to offer discount codes that work for both one-time purchases and subscriptions that take place Shopify’s checkout. Meaning regardless of type of purchase, your discount codes will simply work.

Note: this only applies to brands using the Shopify Checkout to power subscriptions.

Previously, all discount codes would only work for one-time purchases. We’re thrilled as of today, this is no longer the case!

Using the new discounts is simple:

1. Head to Incentives: https://admin.juniphq.com/incentives
2. Re-authentic to give Junip the new permissions we need
3. Delete & recreate your existing incentive rules, this will allow all new discounts created to use Shopify’s new discounting engine

That’s about it! If you'd like more of the backstory to this feature, you can find it here: https://junip.co/blog/new-discounts-with-shopify-subscriptions/